Q1: What age group are the toys on your online shop suitable for?
A1: Our products are for all ages but many of our items are actually geared towards adults!
Q2: How can I track my order after making a purchase?
A2: Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website to monitor the status and location of your package in real-time.
Q3: What payment methods do you accept?
A3: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured, your payment information is handled with the utmost security.
Q4: Can I return a toy if it doesn't meet my expectations?
A4: Yes, we have a hassle-free return policy. If a toy doesn't meet your expectations or if there's any issue with your purchase, you can return it within 30 days for a full refund or exchange. Please check our Returns and Refunds page for more details.
Q5: Are the toys on your site safe and compliant with safety standards?
A5: Absolutely! We prioritize the safety of our customers. All the toys featured on our site comply with the latest safety standards and regulations. We work with reputable manufacturers to ensure that our products are made with high-quality, non-toxic materials.
Q6: Do you offer gift wrapping services?
A6: Unfortunately, we cannot offer gift wrapping services at the moment. However, we are working on making it happen.
Q7: How can I contact customer support if I have a question or issue?
A7: Our customer support team is here to assist you. You can reach us through the "Contact Us" page on our website, where you'll find a form to submit your inquiry. We strive to respond promptly and provide the assistance you need.
Q8: Are there any ongoing promotions or discounts?
A8: Yes, we regularly run promotions and discounts on selected toys. Keep an eye on our homepage and subscribe to our newsletter to stay updated on the latest offers. Additionally, follow us on social media for exclusive deals and announcements.
Q9: Can I modify my order after it has been placed?
A9: Once an order is confirmed, it enters our processing system to ensure fast shipping. Unfortunately, modifications are not possible at this stage. Please double-check your order before confirming the purchase.
Q10: Do you ship internationally?
A10: Yes! We are able to ship to a large number of countries internationally.